This policy explains what personal data we process, for what purpose and for how long. It applies to use of our platform and of our Android and iPhone applications.
What we collect
We collect the data you provide at registration and through use of the account: name, date of birth, e-mail address, telephone number and the details needed to process payments. Where verification is triggered, we may request identity documents and supporting evidence. We also record technical data generated by use — IP address, device type, browser, access dates and times, and transaction and betting history.
What we use it for
We use this data to keep the account running, process deposits and withdrawals, meet identity-verification and fraud-prevention obligations, answer support requests, and operate responsible gaming tools including self-exclusion. Technical data is also used for security and to detect irregular use, such as unauthorised access attempts or duplicate accounts.
Who we share it with
We share data with service providers necessary to the operation: payment processors, platform technology suppliers and identity-verification services. Those partners receive only what is needed for the function contracted and are bound by confidentiality obligations. We may also share information where required by our licensing authority or by applicable legal obligation.
We do not sell personal data and do not pass it to third parties for other companies' advertising.
How long we keep it
We keep data while the account is active and, after closure, for the period required by the legal and regulatory obligations applying to our licence, particularly those covering financial records and anti-money-laundering. Self-exclusion records are kept for as long as is necessary for the measure to remain effective.
Your rights
You may request access to the data we hold about you, ask for incorrect information to be corrected, and request deletion, subject to the mandatory retention periods described above. Requests relating to personal data can be sent by e-mail or through live chat, which runs 24 hours a day and answers in Portuguese.
Cookies
We use cookies and equivalent technologies to keep a session open, remember language preferences and measure how the site performs. Essential cookies are required for the account to work; the rest can be blocked in browser settings, with some loss of functionality.
Information security
We apply technical and organisational measures to protect the data we process, including encrypted transmission between the browser and the platform and internal access limited to what each role requires. No system is infallible, which is why account protection also depends on a strong password that is not reused elsewhere, and on confirming the phone number and e-mail address.
Where we identify an incident significantly affecting personal data, we will notify the individuals concerned and the licensing authority in line with the obligations that apply. Questions about security can be sent to [email protected].
Changes to this policy take effect on publication. The home page carries the rest of the information about the platform.