Betting is a form of entertainment that costs money, not a way of making it. That sentence seems obvious right up until it stops being obvious, which is why it opens this page. Access to our platform is restricted to people aged 18 and over, without exception.
Signs worth paying attention to
Certain patterns show up before a problem becomes serious. Staking money needed for something else, chasing a loss by increasing the stake, hiding how much time or money is involved from people close to you, playing to escape anxiety or boredom, feeling irritated at being interrupted — any of these is worth noticing. None of them means you have a problem; all of them mean it is worth stopping to look calmly.
One simple check: if you cannot say what you spent last month without opening a statement, that fact alone is useful information. Losing track of the amount is more common than losing track of the time, and it usually comes first.
What you can do on the account
You can request self-exclusion at any time through [email protected], whether or not there is a balance on the account. The request needs no justification and involves no negotiation with anyone. You can also reach live chat, which runs 24 hours a day and answers in Portuguese, to adjust limits before reaching the point of self-exclusion.
Setting a limit works best when it is decided away from play, with a clear head, rather than during a bad session. It also helps to keep money for betting separate from money for bills, instead of relying on discipline to maintain the line.
Where to find help
The following services are free and entirely independent of us. Approaching them has nothing to do with your account here:
- Jogadores Anônimos Brasil — in-person and online support groups across Brazil, free and without registration (jogadoresanonimos.com.br).
- CVV — Centro de Valorização da Vida — free, confidential emotional support on 188, 24 hours a day, and by chat through their site (cvv.org.br).
- CAPS — Centros de Atenção Psicossocial — public care through the Brazilian health service, available nationwide, with referral for treatment of gambling-related disorders.
- Gambling Therapy — an international online service offering support in Portuguese through a multilingual service delivered by translation (gamblingtherapy.org).
What we do on our side
A self-exclusion request is applied regardless of balance, of a bonus in progress or of unfinished wagering — none of those is used as a reason to delay the measure. We also do not send reactivation offers to self-excluded accounts, since doing so would defeat the purpose of the request.
The minimum age of 18 is a condition of access, and registration details inconsistent with documents presented later lead to closure of the account. Neither measure depends on a user asking for it: both form part of the obligations we take on under the licence we hold.
If play has stopped being entertainment, approaching one of these services is the only recommendation we make without qualification. Our home page remains available for anyone wanting to review the account conditions.